Appointments

Urgent appointments

To request an urgent appointment for today – Monday to Friday

  • Ring us 01889 572057, Option 1 to book an appointment.
  • visit the surgery Monday to Friday from 8.00 am to 6.30 pm

When you contact us, we’ll ask for a brief description of the reason for your appointment.

This will enable us to book a suitable appointment

Routine appointments

To request a routine appointment within 7 days:

  • * by phone, 01889 572057 Monday to Friday 8.00 am to 6.30 pm
  • * visit us Monday to Friday from 8.00 am to 6.30 pm
  • * via NHS app

When you contact us, we’ll ask for a brief description of the reason for your appointment.

This will enable us to book a suitable appointment

https://accurx.nhs.uk/patient-initiated/y02354

Your appointment

However you choose to contact us, we may offer you a consultation:

  • face to face at the surgery
  • telephone
  • video call
  • by text / email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner. Routine GP appointments can be booked up to 2 weeks in advance.

GP appointments

A GP appointment is set at 10 minutes, nationally. The GP will listen to your problem; discuss treatment options; type consultation notes; organise a prescription / referral. If you have more than one unconnected, problem, do not be offended if the GP asks you to book a separate appointment. This is to ensure that patients are not waiting longer than necessary.

Online Access

GP appointments can be booked via our online service. Contact us on sandylanesurgery@staffs.nhs.uk if you would like us to organise online services. You will be able to book appointments online and order your repeat medication.

Urgent Medical Problems

Urgent problems may need a same day appointment. If no appointments are available or you need telephone advice, our on call doctor may call you to provide telephone advice, offer an emergency appointment or advise A&E. Please call us rather than coming to the practice if you have an urgent medical problem, as we do not offer a walk-in service.

Life-threatening Emergency

If you have a life-threatening emergency, please call for an emergency ambulance by dialling 999.

Advanced Nurse Practitioner and Urgent Care Practitioner appointments

Our Advanced Nurse Practitioners and Urgent Care Practitioner can also treat a wide range of common conditions and are qualified to prescribe medication and refer to other services.

Practice Pharmacist Appointments

Our Practice Pharmacists can deal with all issues regarding your medication. They are also able to monitor your blood pressure.

Nurse appointments should be booked for:

  • Chronic health condition reviews: including Asthma and COPD, hypertension, coronary heart disease, diabetes, chronic kidney disease, mental health and learning disabilities.
  • Women’s health: Smear tests, vaginal swabs, contraceptive pill/HRTchecks
  • All Children’s vaccines, Adult vaccinations and injections
  • Dressings, compression bandages, stitch removal

Nursing Associate appointments should be booked for:

  • Blood tests (adults only)
  • Some chronic health condition reviews (please ask when you book)
  • Flu and pneumonia vaccines
  • Blood pressure checks

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access.
  • phone us on 01889 572057, Monday to Friday from 8.00 am to 6.30 pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Our doctors see 4 patients in the practice in the time it takes to do 1 home visit.

For this reason, we ask patients to come to practice if possible. However, we can visit you at home if your condition means you cannot attend the practice.

Visit requests are passed to a GP who will telephone the patient to ascertain the best method assessment.